Citibank at a glance, 2025
Every figure is from the lender's own HMDA filing. "vs national" compares with all lenders combined.
How the B grade breaks down
Each component is a percentile rank among 101 large mortgage lenders. Higher is better. Components the lender does not report are left out and the weights redistributed.
Approval oddsdecision denial rate, weight 45%
32nd24.0% deniedPricingmedian rate spread over APOR, weight 30%
93rd-0.23 ptsProcesswithdrawn + incomplete share, weight 15%
10th37.0%Closing coststotal loan costs ÷ loan amount, weight 10%
95th1.30% of loanTrend, 2023–2025
| Year | Applications | Originated | Denial rate | Decision denial | Median rate | Volume |
|---|---|---|---|---|---|---|
| 2023 | 23,463 | 14,514 | 5.8% | 8.4% | 5.75% | $19B |
| 2024 | 31,058 | 14,104 | 15.1% | 24.3% | 6.38% | $16B |
| 2025 | 33,966 | 15,812 | 15.1% | 24.0% | 6.00% | $18B |
What Citibank lends
Applications by purpose and loan type in 2025, with the denial rate for each. A lender's mix explains a lot of its headline rate: HELOCs and FHA loans are denied far more often than conventional purchase loans.
By loan purpose
By loan type
Also: 11,488 home-equity lines, 0 reverse mortgages, 10 manufactured homes, 828 investment properties.
Why Citibank denies applications
Primary reason reported for each of the 5,129 denials in 2025. Lenders can cite up to four reasons; this is the first one listed.
Who gets approved at Citibank
Decision denial rate by applicant profile. Groups with fewer than 20 applications are omitted.
| Applicant income | Applications | Originated | Decision denial rate |
|---|---|---|---|
| Under $50k | 1,909 | 164 | 82.9% |
| $50k – $100k | 5,414 | 1,310 | 52.7% |
| $100k – $150k | 4,678 | 1,718 | 34.1% |
| $150k – $250k | 5,455 | 2,426 | 24.3% |
| Over $250k | 15,276 | 9,563 | 7.4% |
| Applicant age | Applications | Originated | Decision denial rate |
|---|---|---|---|
| Under 25 | 225 | 101 | 28.8% |
| 25–34 | 6,548 | 3,938 | 10.9% |
| 35–44 | 9,901 | 5,501 | 15.5% |
| 45–54 | 6,735 | 3,071 | 27.9% |
| 55–64 | 5,242 | 1,794 | 38.2% |
| 65–74 | 3,363 | 885 | 45.5% |
| Over 74 | 1,725 | 345 | 52.1% |
Where Citibank lends
51 states and 1,253 counties in 2025. Click a state for the lender's full record there.
| State | Applications | Originated | Denial rate | Median rate | Rank in state |
|---|---|---|---|---|---|
| California | 11,427 | 5,786 | 11.3% | 5.75% | #20 |
| New York | 7,735 | 3,687 | 17.3% | 6.13% | #12 |
| Illinois | 2,632 | 1,251 | 16.2% | 6.25% | #35 |
| Florida | 1,766 | 565 | 21.0% | 6.25% | #103 |
| New Jersey | 1,444 | 707 | 15.6% | 6.00% | #51 |
| Texas | 1,306 | 506 | 17.8% | 6.00% | #145 |
| Maryland | 755 | 400 | 15.5% | 6.13% | #64 |
| Washington | 681 | 317 | 7.8% | 5.63% | #83 |
| Connecticut | 598 | 272 | 16.2% | 6.13% | #51 |
| Virginia | 569 | 311 | 13.5% | 6.13% | #105 |
| District of Columbia | 417 | 281 | 9.6% | 6.00% | #8 |
| Pennsylvania | 390 | 148 | 20.8% | 6.38% | #193 |
| Massachusetts | 369 | 212 | 13.0% | 5.69% | #99 |
| Georgia | 361 | 142 | 15.0% | 6.13% | #183 |
| Nevada | 345 | 88 | 22.6% | 6.38% | #68 |
| North Carolina | 328 | 144 | 15.9% | 6.13% | #184 |
| Colorado | 304 | 155 | 14.8% | 5.88% | #144 |
| Arizona | 200 | 75 | 17.0% | 6.00% | #176 |
| Michigan | 190 | 51 | 21.6% | 6.00% | #216 |
| Ohio | 183 | 41 | 30.1% | 6.88% | #250 |
| Tennessee | 175 | 62 | 17.1% | 6.13% | #233 |
| Indiana | 174 | 53 | 24.7% | 6.13% | #218 |
| South Carolina | 159 | 59 | 13.8% | 6.25% | #202 |
| Missouri | 121 | 39 | 16.5% | 6.63% | #246 |
| Utah | 117 | 63 | 9.4% | 5.75% | #126 |
| Oregon | 115 | 50 | 14.8% | 5.88% | #159 |
| Minnesota | 87 | 28 | 21.8% | 6.31% | #223 |
| Wisconsin | 85 | 38 | 17.7% | 6.19% | #272 |
| Alabama | 79 | 19 | 19.0% | 6.63% | #256 |
| Louisiana | 73 | 20 | 23.3% | 6.44% | #210 |
| Delaware | 70 | 30 | 18.6% | 6.06% | #99 |
| Idaho | 57 | 18 | 24.6% | 5.81% | #157 |
| Kansas | 57 | 18 | 31.6% | 6.41% | #217 |
| Kentucky | 53 | 6 | 37.7% | 6.50% | #261 |
| Oklahoma | 53 | 5 | 22.6% | 6.50% | #253 |
| Hawaii | 51 | 16 | 21.6% | 5.56% | #87 |
| Mississippi | 46 | 11 | 15.2% | 6.88% | #178 |
| Arkansas | 44 | 11 | 27.3% | 8.55% | #214 |
| Vermont | 44 | 28 | 15.9% | 5.81% | #59 |
| Montana | 40 | 16 | 20.0% | 6.06% | #107 |
| Iowa | 39 | 7 | 15.4% | 6.13% | #244 |
| New Mexico | 37 | 7 | 16.2% | 6.63% | #168 |
| New Hampshire | 35 | 20 | 8.6% | 6.06% | #150 |
| Rhode Island | 35 | 15 | 25.7% | 6.25% | #119 |
| Maine | 32 | 15 | 6.3% | 5.88% | #145 |
| Nebraska | 29 | 5 | 31.0% | 6.25% | #176 |
| West Virginia | 24 | 1 | 37.5% | 6.00% | #189 |
| Wyoming | 15 | 7 | 20.0% | 6.25% | #122 |
| South Dakota | 13 | 6 | 23.1% | 8.19% | #123 |
Frequently asked questions
Citibank denied 24.0% of the applications it decided on in 2025. The national figure across all lenders was 22.6%. On approval odds it ranks in the 32nd percentile of large mortgage lenders.
The most common reason Citibank gave in 2025 was "debt-to-income ratio", cited on 48.8% of its denials. Lenders report up to four reasons per denial to the CFPB; the full breakdown is on this page.
The median interest rate on loans Citibank originated in 2025 was 6.00%, and its median rate spread over the average prime offer rate was -0.23 points. Rates on this page are what borrowers actually got, not advertised rates.
In 2025, 43% of its applications were for home purchases, 24% for refinancing (including cash-out), and 33% for home improvement or other purposes. By loan type: 99% conventional, 1% FHA, 0% VA.
Every figure on this page comes from the Home Mortgage Disclosure Act (HMDA) Loan/Application Register published by the CFPB, which lenders are required by federal law to file. We add the grade and the comparisons; we do not add facts.