Citizens Bank · Ohio · 2025

Citizens Bank in Ohio: approval rate, denial rate and rates (2025)

Citizens Bank took 7,775 mortgage applications in Ohio in 2025, ranking #10 of 1,092 lenders active in the state. It originated 60.9% of them and denied 24.3% (27.8% of the applications it decided), against a statewide denial rate of 17.7%.

7.8kApplicationsin OH
27.8%Decision denial ratestate 21.9%
7.65%Median ratestate 6.88%
$105,000Median loanstate $155,000
$683MVolume84 counties

Citizens Bank in Ohio vs the state

24.3%Denial rate+6.61 pts vs state
27.8%Decision denial rate+5.86 pts vs state
60.9%Origination rate+0.96 pts vs state
7.65%Median rate+0.78 pts vs state
0.41Rate spread (pts)+0.02 pts vs state
$80kMedian applicant income
4,732Loans originated
1,889Denied

Trend in Ohio

YearApplicationsOriginatedDenial rateMedian rateRank in state
20237,8694,30232.6%8.25%#9
20246,3793,75527.0%8.90%#11
20257,7754,73224.3%7.65%#10

What Citizens Bank lends in Ohio

By loan purpose

Home purchase 1,097 14% · 15.5% denied
Refinance 2,419 31% · 18.9% denied
Cash-out refinance 336 4% · 14.0% denied
Home improvement 1,996 26% · 29.5% denied
Other / HELOC 1,927 25% · 32.6% denied

By loan type

Conventional 7,540 97% · 24.4% denied
FHA 216 3% · 20.8% denied
VA 19 0% · 5.3% denied

Why it denied Ohio applicants

Debt-to-income ratio 944 50%
Collateral 429 23%
Credit history 342 18%
Other 109 6%
Unverifiable information 41 2%
Employment history 14 1%
Incomplete application 6 0%
Insufficient cash 4 0%

Where in Ohio

Counties with the most Citizens Bank applications in 2025.

CountyApplicationsOriginatedDeniedDenial rate
Cuyahoga County 2,2681,337568 25.0%
Summit County 867522213 24.6%
Stark County 698492116 16.6%
Lucas County 671416157 23.4%
Lake County 532340124 23.3%
Lorain County 35521981 22.8%
Medina County 27219157 21.0%
Geauga County 19612750 25.5%
Franklin County 19411448 24.7%
Mahoning County 1789653 29.8%

Other large lenders in Ohio

LenderGradeApplicationsDenial rateMedian rate
The Huntington National BankD 42,68325.8%7.59%
Rocket MortgageC 23,16518.5%6.63%
Fifth Third BankD 21,93925.6%7.50%
Crosscountry MortgageB 16,0663.1%6.75%
United Shore Financial ServicesB 14,62613.1%6.45%
Third Federal Savings and Loan Association of ClevelandC 12,62223.0%6.74%
PNC BankD 11,60724.6%7.40%
Wright-Patt Credit UnionC 8,79128.1%7.50%
U.S. BankD 8,62338.0%7.60%
Union Home MortgageB 7,1144.6%6.75%

Frequently asked questions

Ohio: 7,775 applications in 2025, of which 4,732 were originated and 1,889 denied.

24.3% of all applications, or 27.8% of the applications it actually decided on. The Ohio statewide average across all lenders was 17.7%.

The median rate on loans Citizens Bank originated in Ohio in 2025 was 7.65%, against a statewide median of 6.88%.

About this data. Figures are Citizens Bank's own HMDA filing for properties located in Ohio, 2025. The grade is national; state-level figures are shown for context and are not separately graded. Methodology