Citizens Bank in Massachusetts vs the state
29.0%Denial rate+12.78 pts vs state
32.3%Decision denial rate+12.30 pts vs state
58.6%Origination rate-4.03 pts vs state
7.40%Median rate+0.78 pts vs state
0.13Rate spread (pts)+0.04 pts vs state
$131kMedian applicant income
10,235Loans originated
5,066Denied
Trend in Massachusetts
| Year | Applications | Originated | Denial rate | Median rate | Rank in state |
|---|---|---|---|---|---|
| 2023 | 15,105 | 8,386 | 34.2% | 8.15% | #1 |
| 2024 | 13,805 | 7,802 | 31.8% | 8.40% | #1 |
| 2025 | 17,476 | 10,235 | 29.0% | 7.40% | #1 |
What Citizens Bank lends in Massachusetts
By loan purpose
By loan type
Why it denied Massachusetts applicants
Where in Massachusetts
Counties with the most Citizens Bank applications in 2025.
| County | Applications | Originated | Denied | Denial rate |
|---|---|---|---|---|
| Middlesex County | 4,319 | 2,576 | 1,182 | 27.4% |
| Norfolk County | 2,704 | 1,655 | 696 | 25.7% |
| Plymouth County | 1,904 | 1,225 | 478 | 25.1% |
| Essex County | 1,729 | 1,020 | 510 | 29.5% |
| Suffolk County | 1,679 | 757 | 710 | 42.3% |
| Bristol County | 1,472 | 858 | 424 | 28.8% |
| Worcester County | 1,197 | 709 | 350 | 29.2% |
| Barnstable County | 1,146 | 710 | 306 | 26.7% |
| Hampden County | 913 | 499 | 292 | 32.0% |
| Hampshire County | 176 | 99 | 41 | 23.3% |
Other large lenders in Massachusetts
| Lender | Grade | Applications | Denial rate | Median rate |
|---|---|---|---|---|
| Rocket Mortgage | C | 8,698 | 15.9% | 6.75% |
| Bank of America | F | 7,784 | 30.1% | 5.99% |
| Guaranteed Rate | B | 7,313 | 4.5% | 6.50% |
| Eastern Bank | B | 6,216 | 31.8% | 6.99% |
| Rockland Trust | C | 5,990 | 28.6% | 6.99% |
| Leader Bank | A | 5,913 | 1.8% | 6.25% |
| United Shore Financial Services | B | 5,898 | 12.8% | 6.50% |
| Crosscountry Mortgage | B | 5,634 | 3.8% | 6.63% |
| TD Bank | D | 3,778 | 26.9% | 7.44% |
| Newrez | D | 3,690 | 21.8% | 6.75% |
Frequently asked questions
Massachusetts: 17,476 applications in 2025, of which 10,235 were originated and 5,066 denied.
29.0% of all applications, or 32.3% of the applications it actually decided on. The Massachusetts statewide average across all lenders was 16.2%.
The median rate on loans Citizens Bank originated in Massachusetts in 2025 was 7.40%, against a statewide median of 6.63%.
About this data. Figures are Citizens Bank's own HMDA filing for properties located in Massachusetts, 2025. The grade is national; state-level figures are shown for context and are not separately graded. Methodology