Citizens Bank · Connecticut · 2025

Citizens Bank in Connecticut: approval rate, denial rate and rates (2025)

Citizens Bank took 4,895 mortgage applications in Connecticut in 2025, ranking #2 of 687 lenders active in the state. It originated 61.9% of them and denied 26.2% (29.1% of the applications it decided), against a statewide denial rate of 17.4%.

4.9kApplicationsin CT
29.1%Decision denial ratestate 21.6%
7.40%Median ratestate 6.63%
$205,000Median loanstate $245,000
$1.0BVolume9 counties

Citizens Bank in Connecticut vs the state

26.2%Denial rate+8.77 pts vs state
29.1%Decision denial rate+7.52 pts vs state
61.9%Origination rate+1.52 pts vs state
7.40%Median rate+0.78 pts vs state
0.28Rate spread (pts)+0.04 pts vs state
$134kMedian applicant income
3,030Loans originated
1,281Denied

Trend in Connecticut

YearApplicationsOriginatedDenial rateMedian rateRank in state
20235,0582,89431.6%8.25%#1
20244,0652,43027.8%8.70%#3
20254,8953,03026.2%7.40%#2

What Citizens Bank lends in Connecticut

By loan purpose

Home purchase 684 14% · 16.2% denied
Refinance 1,600 33% · 21.6% denied
Cash-out refinance 109 2% · 19.3% denied
Home improvement 1,315 27% · 28.8% denied
Other / HELOC 1,187 24% · 35.8% denied

By loan type

Conventional 4,842 99% · 26.2% denied
FHA 49 1% · 24.5% denied
VA 4 0% · 25.0% denied

Why it denied Connecticut applicants

Debt-to-income ratio 744 58%
Collateral 275 21%
Credit history 164 13%
Other 55 4%
Unverifiable information 25 2%
Employment history 11 1%
Insufficient cash 7 1%

Where in Connecticut

Counties with the most Citizens Bank applications in 2025.

CountyApplicationsOriginatedDeniedDenial rate
09190 1,129785222 19.7%
09170 900533272 30.2%
09110 763453203 26.6%
09180 714411221 31.0%
09130 483304119 24.6%
09120 33621381 24.1%
09140 31818089 28.0%
09150 17710552 29.4%
09160 754622 29.3%

Other large lenders in Connecticut

LenderGradeApplicationsDenial rateMedian rate
Rocket MortgageC 6,04316.5%6.75%
Bank of AmericaF 4,59132.1%6.00%
United Shore Financial ServicesB 4,23913.7%6.50%
Total Mortgage ServicesB 4,2194.5%6.63%
Manufacturers and Traders TrustC 4,03031.8%5.99%
Liberty BankA 3,5139.5%5.99%
Webster BankC 2,76221.9%6.74%
NewrezD 2,55621.8%6.88%
AMERICAN EAGLE FINANCIAL Credit UnionD 2,46318.9%7.75%
First World MortgageA 2,3323.5%6.49%

Frequently asked questions

Connecticut: 4,895 applications in 2025, of which 3,030 were originated and 1,281 denied.

26.2% of all applications, or 29.1% of the applications it actually decided on. The Connecticut statewide average across all lenders was 17.4%.

The median rate on loans Citizens Bank originated in Connecticut in 2025 was 7.40%, against a statewide median of 6.63%.

About this data. Figures are Citizens Bank's own HMDA filing for properties located in Connecticut, 2025. The grade is national; state-level figures are shown for context and are not separately graded. Methodology