Citizens Bank at a glance, 2025
Every figure is from the lender's own HMDA filing. "vs national" compares with all lenders combined.
How the C grade breaks down
Each component is a percentile rank among 1,883 small mortgage lenders. Higher is better. Components the lender does not report are left out and the weights redistributed.
Approval oddsdecision denial rate, weight 45%
37th12.9% deniedProcesswithdrawn + incomplete share, weight 15%
69th7.6%Trend, 2023–2025
| Year | Applications | Originated | Denial rate | Decision denial | Median rate | Volume |
|---|---|---|---|---|---|---|
| 2023 | 161 | 119 | 11.8% | 12.4% | 6.50% | $29M |
| 2024 | 115 | 86 | 11.3% | 12.0% | — | $27M |
| 2025 | 184 | 129 | 12.0% | 12.9% | — | $45M |
What Citizens Bank lends
Applications by purpose and loan type in 2025, with the denial rate for each. A lender's mix explains a lot of its headline rate: HELOCs and FHA loans are denied far more often than conventional purchase loans.
By loan purpose
By loan type
Also: 0 home-equity lines, 0 reverse mortgages, 1 manufactured homes, 15 investment properties.
Why Citizens Bank denies applications
Primary reason reported for each of the 22 denials in 2025. Lenders can cite up to four reasons; this is the first one listed.
Who gets approved at Citizens Bank
Decision denial rate by applicant profile. Groups with fewer than 20 applications are omitted.
| Applicant income | Applications | Originated | Decision denial rate |
|---|---|---|---|
| $50k – $100k | 51 | 36 | 12.8% |
| $100k – $150k | 38 | 25 | 11.8% |
| $150k – $250k | 36 | 27 | 3.0% |
| Over $250k | 33 | 25 | 6.5% |
| Applicant age | Applications | Originated | Decision denial rate |
|---|---|---|---|
| 25–34 | 53 | 40 | 4.0% |
| 35–44 | 29 | 21 | 17.9% |
| 45–54 | 40 | 24 | 22.9% |
| 55–64 | 30 | 20 | 17.9% |
Where Citizens Bank lends
3 states and 23 counties in 2025. Click a state for the lender's full record there.
| State | Applications | Originated | Denial rate | Median rate | Rank in state |
|---|---|---|---|---|---|
| Wisconsin | 181 | 129 | 10.5% | — | #173 |
Frequently asked questions
Citizens Bank denied 12.9% of the applications it decided on in 2025. The national figure across all lenders was 22.6%. On approval odds it ranks in the 37th percentile of small mortgage lenders.
The most common reason Citizens Bank gave in 2025 was "debt-to-income ratio", cited on 40.9% of its denials. Lenders report up to four reasons per denial to the CFPB; the full breakdown is on this page.
In 2025, 64% of its applications were for home purchases, 25% for refinancing (including cash-out), and 11% for home improvement or other purposes. By loan type: 100% conventional, 0% FHA, 0% VA.
Every figure on this page comes from the Home Mortgage Disclosure Act (HMDA) Loan/Application Register published by the CFPB, which lenders are required by federal law to file. We add the grade and the comparisons; we do not add facts.