Customers Bank at a glance, 2025
Every figure is from the lender's own HMDA filing. "vs national" compares with all lenders combined.
How the B grade breaks down
Each component is a percentile rank among 1,883 small mortgage lenders. Higher is better. Components the lender does not report are left out and the weights redistributed.
Approval oddsdecision denial rate, weight 45%
78th4.0% deniedPricingmedian rate spread over APOR, weight 30%
66th0.15 ptsProcesswithdrawn + incomplete share, weight 15%
64th8.8%Closing coststotal loan costs ÷ loan amount, weight 10%
41st2.15% of loanTrend, 2023–2025
| Year | Applications | Originated | Denial rate | Decision denial | Median rate | Volume |
|---|---|---|---|---|---|---|
| 2023 | 271 | 220 | 5.9% | 6.4% | 6.38% | $44M |
| 2024 | 373 | 316 | 5.4% | 5.7% | 6.38% | $334M |
| 2025 | 385 | 328 | 3.6% | 4.0% | 6.38% | $558M |
What Customers Bank lends
Applications by purpose and loan type in 2025, with the denial rate for each. A lender's mix explains a lot of its headline rate: HELOCs and FHA loans are denied far more often than conventional purchase loans.
By loan purpose
By loan type
Also: 0 home-equity lines, 0 reverse mortgages, 1 manufactured homes, 96 investment properties.
Why Customers Bank denies applications
Primary reason reported for each of the 14 denials in 2025. Lenders can cite up to four reasons; this is the first one listed.
Who gets approved at Customers Bank
Decision denial rate by applicant profile. Groups with fewer than 20 applications are omitted.
| Applicant income | Applications | Originated | Decision denial rate |
|---|---|---|---|
| Under $50k | 102 | 87 | 6.3% |
| $50k – $100k | 138 | 113 | 5.6% |
| $100k – $150k | 24 | 19 | 0.0% |
| Over $250k | 25 | 23 | 0.0% |
| Applicant age | Applications | Originated | Decision denial rate |
|---|---|---|---|
| Under 25 | 28 | 27 | 0.0% |
| 25–34 | 84 | 70 | 6.7% |
| 35–44 | 75 | 60 | 7.6% |
| 45–54 | 62 | 55 | 0.0% |
| 55–64 | 42 | 30 | 8.1% |
Where Customers Bank lends
16 states and 49 counties in 2025. Click a state for the lender's full record there.
| State | Applications | Originated | Denial rate | Median rate | Rank in state |
|---|---|---|---|---|---|
| Pennsylvania | 275 | 231 | 4.7% | 6.38% | #235 |
| New York | 67 | 63 | 1.5% | 6.08% | #310 |
| New Jersey | 17 | 11 | 0.0% | 6.26% | #475 |
| Delaware | 6 | 5 | 0.0% | 6.13% | #303 |
Frequently asked questions
Customers Bank denied 4.0% of the applications it decided on in 2025. The national figure across all lenders was 22.6%. On approval odds it ranks in the 78th percentile of small mortgage lenders.
The most common reason Customers Bank gave in 2025 was "debt-to-income ratio", cited on 35.7% of its denials. Lenders report up to four reasons per denial to the CFPB; the full breakdown is on this page.
The median interest rate on loans Customers Bank originated in 2025 was 6.38%, and its median rate spread over the average prime offer rate was 0.15 points. Rates on this page are what borrowers actually got, not advertised rates.
In 2025, 73% of its applications were for home purchases, 22% for refinancing (including cash-out), and 5% for home improvement or other purposes. By loan type: 80% conventional, 20% FHA, 0% VA.
Every figure on this page comes from the Home Mortgage Disclosure Act (HMDA) Loan/Application Register published by the CFPB, which lenders are required by federal law to file. We add the grade and the comparisons; we do not add facts.