Mortgage lender · Concord, CA · LEI 549300XR3B6372SESA46

Pacific Service Credit Union review: approval odds, rates and grade (2025)

Pacific Service Credit Union earns an F, in the bottom tier of small mortgage lenders. It turned down 18.9% of the applications it decided on in 2025, which ranks in the 22nd percentile for approval odds. Its median loan was priced 1.78 points above the average prime offer rate, ranking in the 3rd percentile on pricing. Compared against 1,883 small mortgage lenders using 2025 HMDA filings.

1.2kApplications2025
54.3%Originatedof applications
18.9%Decision denial ratenational 22.6%
7.50%Median ratenational 6.63%
$91MLoan volume13 states

Pacific Service Credit Union at a glance, 2025

Every figure is from the lender's own HMDA filing. "vs national" compares with all lenders combined.

14.5%Denial rate (all applications)-3.52 pts vs national
18.9%Denial rate (decided applications)-3.65 pts vs national
54.3%Origination rate-3.73 pts vs national
12.8%Withdrawn by applicant
10.8%Closed for incompleteness
7.50%Median interest rate+0.88 pts vs national
1.78Median rate spread (pts over APOR)+1.53 pts vs national
$105,000Median loan amount
$4,567Median total loan costs
$169kMedian applicant income
60%Median loan-to-value
2High-cost (HOEPA) loans

How the F grade breaks down

Each component is a percentile rank among 1,883 small mortgage lenders. Higher is better. Components the lender does not report are left out and the weights redistributed.

Approval oddsdecision denial rate, weight 45%

22nd18.9% denied

Pricingmedian rate spread over APOR, weight 30%

3rd1.78 pts

Processwithdrawn + incomplete share, weight 15%

12th23.6%

Closing coststotal loan costs ÷ loan amount, weight 10%

8th4.35% of loan

Trend, 2023–2025

YearApplicationsOriginatedDenial rateDecision denialMedian rateVolume
20231,01557114.2%17.4%7.49%$78M
20241,06161413.2%16.8%8.24%$88M
20251,21065714.5%18.9%7.50%$91M

What Pacific Service Credit Union lends

Applications by purpose and loan type in 2025, with the denial rate for each. A lender's mix explains a lot of its headline rate: HELOCs and FHA loans are denied far more often than conventional purchase loans.

By loan purpose

Home purchase 149 12% · 3.4% denied
Refinance 55 5% · 7.3% denied
Cash-out refinance 53 4% · 26.4% denied
Home improvement 486 40% · 14.4% denied
Other / HELOC 467 39% · 17.6% denied

By loan type

Conventional 1,185 98% · 14.6% denied
FHA 25 2% · 8.0% denied

Also: 366 home-equity lines, 0 reverse mortgages, 6 manufactured homes, 97 investment properties.

Why Pacific Service Credit Union denies applications

Primary reason reported for each of the 175 denials in 2025. Lenders can cite up to four reasons; this is the first one listed.

Collateral 85 49%
Debt-to-income ratio 53 30%
Credit history 24 14%
Unverifiable information 5 3%
Incomplete application 5 3%
Employment history 3 2%

How these reasons compare nationally →

Who gets approved at Pacific Service Credit Union

Decision denial rate by applicant profile. Groups with fewer than 20 applications are omitted.

Applicant incomeApplicationsOriginatedDecision denial rate
Under $50k371054.2%
$50k – $100k19110126.8%
$100k – $150k25614017.6%
$150k – $250k43225213.8%
Over $250k29415418.7%
Applicant ageApplicationsOriginatedDecision denial rate
25–34852926.7%
35–4432716921.6%
45–5430217219.9%
55–6422913514.4%
65–7417810311.8%
Over 74814824.2%

Where Pacific Service Credit Union lends

13 states and 66 counties in 2025. Click a state for the lender's full record there.

StateApplicationsOriginatedDenial rateMedian rateRank in state
California1,19065513.5%7.50%#155
Nevada5220.0%6.63%#377

Frequently asked questions

Pacific Service Credit Union denied 18.9% of the applications it decided on in 2025. The national figure across all lenders was 22.6%. On approval odds it ranks in the 22nd percentile of small mortgage lenders.

The most common reason Pacific Service Credit Union gave in 2025 was "collateral", cited on 48.6% of its denials. Lenders report up to four reasons per denial to the CFPB; the full breakdown is on this page.

The median interest rate on loans Pacific Service Credit Union originated in 2025 was 7.50%, and its median rate spread over the average prime offer rate was 1.78 points. Rates on this page are what borrowers actually got, not advertised rates.

In 2025, 12% of its applications were for home purchases, 9% for refinancing (including cash-out), and 79% for home improvement or other purposes. By loan type: 98% conventional, 2% FHA, 0% VA.

Every figure on this page comes from the Home Mortgage Disclosure Act (HMDA) Loan/Application Register published by the CFPB, which lenders are required by federal law to file. We add the grade and the comparisons; we do not add facts.

About this data. HMDA data is published once a year by the CFPB. The current release covers applications acted on in calendar year 2025. Figures describe applications the lender acted on, including loans it later sold. Interest rates and costs are medians on originated loans only; some depository institutions are exempt from reporting pricing fields, which is why a few cells read "—". MortgageGrades is not affiliated with Pacific Service Credit Union. Data sources · Methodology