Citizens Bank at a glance, 2025
Every figure is from the lender's own HMDA filing. "vs national" compares with all lenders combined.
How the C grade breaks down
Each component is a percentile rank among 1,883 small mortgage lenders. Higher is better. Components the lender does not report are left out and the weights redistributed.
Approval oddsdecision denial rate, weight 45%
43rd11.6% deniedProcesswithdrawn + incomplete share, weight 15%
46th12.3%Trend, 2023–2025
| Year | Applications | Originated | Denial rate | Decision denial | Median rate | Volume |
|---|---|---|---|---|---|---|
| 2023 | 284 | 194 | 15.1% | 17.8% | — | $54M |
| 2024 | 226 | 163 | 16.8% | 18.7% | — | $56M |
| 2025 | 187 | 145 | 10.2% | 11.6% | — | $52M |
What Citizens Bank lends
Applications by purpose and loan type in 2025, with the denial rate for each. A lender's mix explains a lot of its headline rate: HELOCs and FHA loans are denied far more often than conventional purchase loans.
By loan purpose
By loan type
Also: 0 home-equity lines, 0 reverse mortgages, 1 manufactured homes, 26 investment properties.
Why Citizens Bank denies applications
Primary reason reported for each of the 19 denials in 2025. Lenders can cite up to four reasons; this is the first one listed.
Who gets approved at Citizens Bank
Decision denial rate by applicant profile. Groups with fewer than 20 applications are omitted.
| Applicant income | Applications | Originated | Decision denial rate |
|---|---|---|---|
| $50k – $100k | 56 | 38 | 19.2% |
| $100k – $150k | 41 | 36 | 2.7% |
| $150k – $250k | 42 | 37 | 5.1% |
| Over $250k | 25 | 21 | 4.6% |
| Applicant age | Applications | Originated | Decision denial rate |
|---|---|---|---|
| 25–34 | 31 | 22 | 15.4% |
| 35–44 | 33 | 25 | 10.7% |
| 45–54 | 44 | 31 | 18.4% |
| 55–64 | 32 | 27 | 3.6% |
Where Citizens Bank lends
1 states and 21 counties in 2025. Click a state for the lender's full record there.
| State | Applications | Originated | Denial rate | Median rate | Rank in state |
|---|---|---|---|---|---|
| Indiana | 187 | 145 | 10.2% | — | #208 |
Frequently asked questions
Citizens Bank denied 11.6% of the applications it decided on in 2025. The national figure across all lenders was 22.6%. On approval odds it ranks in the 43rd percentile of small mortgage lenders.
The most common reason Citizens Bank gave in 2025 was "credit history", cited on 57.9% of its denials. Lenders report up to four reasons per denial to the CFPB; the full breakdown is on this page.
In 2025, 57% of its applications were for home purchases, 26% for refinancing (including cash-out), and 17% for home improvement or other purposes. By loan type: 100% conventional, 0% FHA, 0% VA.
Every figure on this page comes from the Home Mortgage Disclosure Act (HMDA) Loan/Application Register published by the CFPB, which lenders are required by federal law to file. We add the grade and the comparisons; we do not add facts.